As the Service Manager for Power Motive Corporation, you will be responsible for the efficient and profitable operation of the Service Department; and overall branch locations needs. You will be effectively and efficiently managing the flow of the department working with Executive Management and your direct reports to make Service Goals while leading your team with Power Motive Corporation's core values and dedication to operational success.
Key Job Activities:
- Administrative
- Ensure that defined processes related to work-order opening, closing and invoicing adhered to and running efficiently
- Oversee the warranty work-order process to ensure that good information is gathered in the field and proper guidelines and timelines are followed during the closure process
- Provide the DOT compliance manager with service truck and technician paperwork related to safety requirements
Supervisory Responsibilities:
- Oversees Service Team and Technicians
- Assists in the hiring, training, and direction the work of all field service personnel to efficiently perform at the highest level possible
- Conducts performance reviews for all Service Members and Service Technicians.
- Encourages the adherence to the company Principles in Practice and Core Values, and other company policies and guidelines
- Organizational:
- Consult with executive management regarding departmental objectives
- Collaborate with the Technical Services dept. to ensure that training schedules are in place that are applicable to each technician
- Work-Environment:
- Provides the resources necessary to have a clean and safe working environment
- Work with customers to quickly resolve concerns regarding service work
- Maintain positive working relationship with technicians and other support staff
- Sales:
- Work with Field and Shop service managers to ensure that legible and accurate quotes are provided to internal and external customers and PSSRs
- Recommend the most cost effective repair procedures and guidelines to our customers and PSSRs
- Technical:
- Maintain a clear line of communication to the Technical Services dept. regarding open technical issues
- Ensure that information flow to the technicians is adequate and timely
- Plan truck equipment, tooling purchases and other capital recommendations to executive management
Company Benefits:
- Service Manager Incentive Bonus Program
- Medical Insurance
- HSA Plans with Employer Contribution up to $1750.00 annually
- Vision
- Dental
- 401K with Company Match
- 100K Employer paid AD&D
- Supplemental Life
- Pet Insurance Options
- 8 Paid Holidays a Year
- PTO accruing on start date
- Sick Time
- Bereavement Leave
- Short Term and Long Term Disability
- EAP Program
- Advancement Opportunities
- Annual Safety Boot Allowance
- Prescription Safety Glasses Allowance
Education and/or Work Experience Requirements:
- High School Diploma or GED
- Some college or trade school preferred
- 5+ years experience in Heavy Equipment Service
- 3-5 years administrative/clerical
- 5+ years customer service experience
- 3-5 years sales experience
- 3-5 years supervisory/management experience
- Required Skills and Competencies
- Organizational Skills
- Telephone Skills
- Communication Skills
- Safety Knowledge
- Math, Reading & Writing Skills
- Product Knowledge
- Reasoning Skills
- Computer Skills:
- Microsoft Word - Intermediate Level
- Microsoft Excel - Intermediate Level
- Ability to interpret P&L Reports
- Work Environment
Monday-Friday, 7:00AM- 4:00 PM On Site
Office Environment with potential exposure to industrial environments
The noise level in the work environment is moderate to loud
Physical Requirements:
- Normal physical agility
Share job details to