As a Service Manager at Power Motive Corporation, you play a critical role in your branches success and our overall Service Departments needs.
The Service Manager is responsible for the efficient and profitable operation of the Shop and Field Service departments.
Key Job Activities:
- Administrative
- Ensure that defined processes related to work-order opening, closing and invoicing adhered to and running efficiently
- Oversee the warranty work-order process to ensure that good information is gathered in the field and proper guidelines and timelines are followed during the closure process
- Provide the DOT compliance manager with service truck and technician paperwork related to safety requirements
- Organizational:
- Consult with executive management regarding departmental objectives
- Collaborate with the Technical Services dept. to ensure that training schedules are in place that are applicable to each technician
- Work-Environment:
- Provides the resources necessary to have a clean and safe working environment
- Work with customers to quickly resolve concerns regarding service work
- Maintain positive working relationship with technicians and other support staff
- Sales:
- Work with Field and Shop service managers to ensure that legible and accurate quotes are provided to internal and external customers and PSSRs
- Recommend the most cost effective repair procedures and guidelines to our customers and PSSRs
- Technical:
- Maintain a clear line of communication to the Technical Services dept. regarding open technical issues
- Ensure that information flow to the technicians is adequate and timely
- Plan truck equipment, tooling purchases and other capital recommendations to executive management
Company Benefits:
- Health
- Vision
- Dental
- 401K with Company Match
- 100K Employer paid AD&D
- Supplemental Life
- PTO accruing on start date
- Sick Time
- Bereavement
- Short Term and Long-Term Disability
- EAP Program
- Safety Boot and Prescription Safety Eye Glasses Allowance
- Training and Advancement Opportunities
Education and/or Work Experience Requirements:
- Minimum Experience: At least five years of experience with heavy equipment
- Required Skills and Competencies
- Organizational Skills
- Telephone Skills
- Communication Skills
- Safety Knowledge
- Math, Reading & Writing Skills
- Product Knowledge
- Reasoning Skills
- Computer Skills:
- Microsoft Word - Intermediate Level
- Microsoft Excel - Intermediate Level
- Work Environment
Monday-Friday, 7:00AM- 4:00 PM
Office Environment with potential exposure to industrial environments
The noise level in the work environment is moderate to loud
Physical Requirements:
- Bending, reaching, twisting, pulling, kneeling and lifting are continuous essential functions of the job
- Normal physical agility is a must
- Requires the use of both hands
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