Customer Finance Manager

Base Salary Range: $80k - $120K DOE
Commission Potential $40k-$80k +
OVERVIEW:
The Customer Finance Manager works closely with both the Sales Team and customers to help drive new and used heavy construction and aggregate equipment sales while ensuring the customer has a smooth finance experience by being involved from the beginning of a contract to the end. The Customer Finance Manager will be responsible for offering financing options to our customers and Sales Team that facilitates the sale of equipment, results in timely payment, and earns income for GES. This person will also build relationships with various lending partners and seek out best options to help our customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Build and maintain positive relationships and provide excellent customer service with Sales Team, customers, and lending partners.
Communicate with Sales Team and/or directly with the customers to understand the customer5s business needs and provide them with finance options and structures that suit them best.
Understand manufacturer and lending partners5 finance and incentive programs and clearly communicate them to the Sales Team and to customers through marketing efforts.
Earn additional revenue for the company through fee income and doc fees to an acceptable level as determined by ownership.
Gather customer credit applications, request additional financial information as requested by lenders, and advise them on the best solutions for their situation.
Submit the finance requests to lender(s) and provide additional information as requested by lender(s) to help them better understand the customer5s business to obtain credit approval.
Review documents for accuracy from lender and provide to customer for signature and then submit to lender for funding. Explain the APR, finance charge, total sale price, and other required disclosures on the contract and ensure the customer understands every detail of what they are agreeing to.
Work with marketing on a regular basis to ensure that available programs are promoted via social media and our company website.
Abide by all confidentiality policies and procedures set forth by the company and follow and maintain all financial rules and regulations. Trust and integrity are crucial with both customers and ownership.
Review any delays in funding to resolve issues in a timely manner.
Vet potential new lenders to provide additional financing options for our customers.
Provide training to new sales team members as needed regarding finance products, processes, and programs.
Work with the Sales & Finance Assistant to monitor and complete all finance opportunities through Skynet and ensure finance quote requests, buyout requests, UCC-1 searches and releases, and finance document requests are done in a timely manner.
Participate in Sales Management L10 meetings.
Participate in Credit L10 meetings and assist with tough customer credit situations as requested.
Participate in Sales Meetings which may include presenting about equipment financing options for our various product lines.
Perform other duties as assigned by upper management.
JOB REQUIREMENTS:
Must share our Core Values: Do the Right Thing, Be Curious, Have Passion, and Be Innovative.
Bachelor5 degree in business administration, finance, or a related field preferred; and/or minimum 3 5 years in a related role (construction equipment dealership industry preferred).
Must maintain a professional appearance and high ethical standards.
Excellent verbal and written communication skills to explain complex programs to buyers.
Knowledge of financial compliance requirements.
Strong mathematical and finance skills and strong attention to detail.
Analytical and problem-solving skills to help customers find the best rate.
Willing to travel to US and Canada to work with Sales Team and customers throughout our territories.
COMPANY BENEFITS: (*certain benefits are adjusted based on position)
Health
FSA
HSA w/ Employer Contributions
Dental
Vision
Life / AD&D / Critical Illness
401k + Company Match
PTO Accrual
Paid Holidays
Prescription Safety Glass Reimbursement
Safety Boot and Cold Weather Gear Reimbursement
Employee Assistance Program
Uniform/Clothing Allowance
Annual Tool Allowance
Employee Events
Fuel Your Passion Reimbursement
Additional Job-Related Education and Trainings
Short/Long Term Disability Employer Paid
NATURE AND SCOPE OF JOB:
Requires sitting, standing with periodic lifting, walking, standing, bending, stooping, and stretching
Requires ability to push, lift, pull, and/or carry 10 lbs. or more
The duties described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Supervisors or managers may ask job incumbents to perform other duties as needed and/or required.
Management has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.