Position Summary
This position is responsible for the service, repair, and maintenance of HVAC systems including chillers, air conditioners, heaters, and related equipment. This role requires strong diagnostic and troubleshooting skills to identify system issues and perform timely repairs. The technician is also responsible for completing accurate service reports and processing warranty claims, ensuring detailed documentation and customer satisfaction
Position Duties/Responsibilities
- Service, repair, and maintain HVAC equipment including chillers, air conditioners, heaters, and other related systems.
- Diagnose and troubleshoot mechanical and electrical issues to ensure optimal system performance.
- Perform preventive maintenance and corrective repairs in accordance with industry standards and manufacturer guidelines.
- Accurately complete service reports detailing work performed, findings, and recommendations.
- Prepare and submit warranty claims and documentation as required by manufacturers and company policy.
- Maintain compliance with safety regulations and company procedures during all service activities.
- Communicate effectively with customers and team members regarding service updates, findings, and recommendations.
Supervisory Responsibilities:
- No formal responsibility for supervising others.
Position Requirements
Required:
- High School or GED
- Minimum 3 years of customer service experience
- Minimum of 2 years of experience with HVAC and heaters
- Minimum of 2 years of experience with relevant software applications (e.g., Microsoft Office Suite, design tools, coding languages)
Preferred:
- Bachelor's degree in mechanical engineering or related field
- Certification in Diesel Technology
- 5+ years of customer service experience
- 5+ years of with HVAC troubleshooting and repair
Knowledge, Skills, And Abilities
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Soft Skills:
- Communication (written and verbal)
- Interpersonal skills
- Teamwork and collaboration
- Active listening
- Customer service
- Conflict management
- Flexibility and adaptability
- Time management
- Stress management
Technical Skills:
- Proficiency in relevant software applications (e.g., Microsoft Office Suite, design tools, coding languages)
- Organizational skills
Industry-Specific Knowledge:
- Product knowledge
- Industry standards and best practices
Other Requirements of Position
- Works under limited supervision. Independently determines the approach to take and the methods to use. Interprets policy in terms of objectives. Informs manager of unusual situations with far reaching implications.
- Major responsibilities typically require creativity and latitude. Employee typically operates with specific objectives but often few written or unwritten procedures as guidelines. Some policies or precedents for action exist.
- If an error is made while in this position, it will require moderate effort to identify the error and can create a moderate impact on the company financially
The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs. All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.