Service Manager

OVERVIEW:
The Service Manager position is responsible for overseeing the repair and maintenance operations of all company-supported products and equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for providing the direction and leadership required to ensure professional technical services at profitable and quality standards.
Responsible for communicating company objectives and policies as well as encourage employee participation and personal growth.
Holds Level 10 meetings with direct reports and ensures Traction Procedures are followed regarding L10 meetings.
Responsible for observing service personnel in repair circumstances and for providing the coaching necessary to develop safe, clean, efficient, and effective high-quality work.
Oversees all clerical functions necessary to support the work order process (open/close, labor posting, sublet repairs, internal & external parts, etc.).
Maintains working relations with the parts department and sees that proper procedures, records and reports concerning parts for service are in order.
Assists in the preparation of service quotes as needed for Sales and/or PSSR's proposals and cooperates with the sales department in evaluating used equipment for trade in.
Assists in setting up equipment at shows, exhibits, demos, etc. as needed.
Makes recommendations for tools and equipment and other facility capital expenditures and ensures that they are maintained and in good working order.
Makes recommendations regarding service vehicle and asset purchases and coordinate those purchases and ensure that vehicles and assets are maintained and in good working order.
Maintains working relationships with manufacturers.
Works closely with the Technical Trainer to determine technician training needs and help coordinate the training on an ongoing basis.
Responsible for safety issues, ensure safe operating procedures, OSHA and EPA compliance, and responsible to coordinate safety meetings/tool box topics on a regular basis.
Develops markets for the service departments current abilities and future revenue opportunities.
Develops and maintains all service efficiency and management reports required by the company and OEMS.
Responsible for working with HR to help recruit and hire service employees.
Responsible for holding formal employee performance reviews yearly as well as conduct quarterly conversations.
Helps to conduct salary reviews annually for each service technician. Will conduct special salary reviews based on employee performance when warranted.
Responsible for setting wage levels and technician grade evaluations for all service personnel.
Direct involvement with in-field customer issue resolution.
Responsible for the morale and discipline of the service personnel working within company policies, including termination, if necessary.
Perform other duties as assigned by the Director of Service.
JOB REQUIREMENTS:
Must share our Core Values: Do the Right Thing, Be Curious, Have Passion, and Be Innovative.
2-year technical degree or -year college degree in management, business, or equivalent experience.
Extensive aggregate production equipment and/or heavy construction equipment background preferred.
An above average computer comfort level to work with Word, Excel, Access, Power Point, MS Outlook, and Distributor Operating system.
Requires a valid driver's license and the ability to maintain an insurable driving record.
Must have a working knowledge of business financial markets and apply the resources to maintain an efficient service department.
Maintain excellent communications skills, both oral and written.
Maintain excellent customer relations and strong interpersonal skills.
Maintain high employee morale.
Attain short- and long-term objectives through good management and planning.
Should be personable, highly motivated, a problem solver, ethical, and able to adapt to all forces around them - customers, suppliers, coworkers, and manufacturers.
Works in an efficient and effective manner.
Contribution to departmental and product line goals.
COMPANY BENEFITS: (*certain benefits are adjusted based on position)
Health
FSA
HSA w/ Employer Contributions
Dental
Vision
Life / AD&D / Critical Illness
401k + Company Match
PTO Accrual
Paid Holidays
Prescription Safety Glass Reimbursement
Safety Boot and Cold Weather Gear Reimbursement
Annual Tool Allowance
Employee Assistance Program
Uniform/Clothing Allowance
Employee Events
Sponsorships
Additional Job-Related Education and Trainings
Short/Long Term Disability - Employer Paid
NATURE AND SCOPE OF JOB:
Occasionally lifting, carrying, pushing, or pulling 100+ pounds and/or frequently lifting, carrying, pushing, or pulling 50+ pounds and/or continuous lifting, carrying, pushing or pulling 20+ pounds.
Occasional to frequent walking or standing.
Frequent and continual movement as follows, often several of movements simultaneously (i.e., handle while crouching, carry while kneeling):
Kneel (bend legs at knee, come to rest on knees)
Crouch/Squat (bend body down and forward, bending legs and spine)
Crawl (move on hands, knees, and feet)
Climb (ascend/descend ladders, stairs, ramp, or step up on or down from equipment/trailer)
Stoop (Bend downward and forward at waist)
Lift (raise or lower object > 25 pounds from one level to another)
Carry (transport an object)
Push (press with steady force, thrust objects forward, downward, outward)
Pull (drag or tug objects)
Turn/twist (move a body part in circular motion)
Bend (bend downward and forward by bending the spine at waist)
Reach (extend hands and arms in any direction)
Handle (seize, hold turn with hands)
Repetitive motion of wrists, hands, and fingers.
Hearing and speaking to exchange information.
Dexterity of hands and fingers to operate equipment.
Consistently exposed to weather conditions, fumes, and loud noise.
The duties described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Supervisors or managers may ask job incumbents to perform other duties as needed and/or required.
Management has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.