The Field Service Technician-Specialty Rental is responsible for the repair, service, diagnostics, and installation of replacement parts on industrial scrubber and sweeper equipment, primarily during service calls at customer locations, in a safe, timely, efficient, and courteous manner. This position will require working hours in addition to the normal work schedule and for emergency calls. This is an intermediate level skilled trade position working independently in a field setting. Position reports to the Service Manager.
- Remove, disassemble, assemble, and install components and parts, including but not limited to: powertrain, hydraulic, electrical AC/DC in accordance with all prescribed quality and safety standards.
- Identify the problem and cause of failure through logical troubleshooting steps.
- Clean, repair, recondition, and maintain equipment and components.
- Test, measure, and adjust engine and machine systems and components.
- Research and determine reusability of parts in accordance with published manufacturer guidelines.
- Coordinate the ordering of replacement parts with supervisor.
- Prepare and submit detailed, complete and legible service reports of all inspection and repairs performed using prescribed forms and procedures in a timely manner.
- Keep supervisor regularly apprised of status of assigned repair jobs and assist in addressing customer questions and concerns thoroughly and completely.
- Troubleshoot field service delivery-related problems (weather, traffic, breakdowns) to resolution in real time.
- Maintain all motor vehicle logs, documentation, and driving standards as may be required by the Department of Transportation (DOT), federal/state authorities, and the company.
- Inspect all assigned vehicle and equipment daily and report repair and/or maintenance requests to designated manager. Maintain assigned vehicle in a clean and fueled state of readiness.
- High school diploma or GED equivalent required.
- Minimum 3-5 years of combined work experience as a service clerk and/or service administrator in a parts sales and service shop environment.
- Ability to read and comprehend service and parts literature, safety manuals, and other related publications.
- Proficiency with MS Office applications (Word, Excel, Outlook) and company's management information system applications (DBS).
- Proficient verbal, written, interpersonal, and customer service skills.
- Articulate and professional telephone communication skills.
- Good problem-solving skills, detail oriented, and ability to work with a high level of accuracy.
- Able to work collaboratively with all branch personnel and perform duties with a sense of urgency, exceeding customer expectations.
- Ability to multi-task in a dynamic fast-paced service environment.
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