RideNow Austin Powersports, is seeking an outgoing and personable customer service Rockstar to act as the liaison between our customers and technicians in the Service Department! If you are a positive, upbeat, and interactive Service Advisor with a passion for powersports, this opportunity may be perfect for you!
Responsibilities
- Schedule appointments for repair, maintenance and recall work.
- Greet customers, inspect their powersports vehicles, and answer questions.
- Document problems with Motorcycles, ATVs, Side-by-Sides, and Personal Watercraft and clearly describe them on the repair order.
- Notify the Service Manager of additional work needed or any delays in expected completion as soon as they become known, so the customer can be immediately notified.
- Advise customers on necessary/suggested services and cost.
- Offer additional services and products, including special promotions.
- Review repair orders in progress to ensure quality and timeliness.
- Follow the status of a customer's powersports vehicle from service bay entry through the completion of work.
- Communicate any changes in timeline, repairs, or cost to the customer.
- Upon completion of work, review the work order with the customer.
- Other duties as assigned.
Requirements:
- MMI Graduate or a minimum of 6 months hands-on experience handling basic maintenance items on bikes and assembling powersports vehicles
- Capable of moving large, heavy motorcycles (some up to 850 pounds fully dressed)
- Clean driving record required
- Team Oriented- Works well with Managers, Technicians, and Customers
- Maintain an organized, tidy, and safe workspace
- Attention to detail and the ability to multitask in a fast-paced high volume environment
- Ability to be on your feet most of the day
- Hands-on experience in a powersports dealership handling basic maintenance items on bikes and assembling powersports vehicles, desired
- Motorcycle endorsement, desired
- Own a basic set of tools for assembling powerpsorts vehicles, preferred.
- Ability to work a 40-50 hour schedule, including Saturdays
- Must be able to frequently bend, kneel, crouch, and reach to perform job duties.
Benefits:
- Commission-based pay
- Health, Dental & Vision Insurance
- Employer Paid Life and Short-Term Disability Insurance
- Employee discounts on products and services
Note: All applicants must pass pre-employment testing, including background checks, MVR, and drug screening.
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